Frequently Asked Questions (FAQ) - Tropi-Kool LLC
General Services & Coverage
Q: What areas do you service?
A: We proudly serve Martin County, St Lucie County, and Indian River County.
Q: What brands of AC units do you work with?
A: We specialize in Rheem, Trane, Lennox, and Carrier AC units, but we can service most AC brands.
Q: Are you licensed and insured?
A: Yes, our technicians are EPA certified, and we are fully licensed and insured for your peace of mind.
Pricing & Payment
Q: What are your service rates?
A: Our regular service rate is $89, with after-hours service at $135.
Q: Do you offer maintenance packages?
A: Yes! We offer seasonal maintenance packages for $89 year-round, for one time maintenance which help prevent costly repairs and extend your AC unit's life.
Q: Do you offer warranties?
A: Yes, we provide warranties ranging from 3 months to 1 year for our installation and repair services.
Services & Maintenance
Q: What services do you offer?
A: We provide:
- AC installation
- Repair services
- Regular maintenance
- Emergency services and contracts
- System diagnostics
- Filter replacements
- UV bulb replacements
Q: How often should I schedule maintenance for my AC unit?
A: We recommend scheduling maintenance twice a year: once before summer and once before winter, to ensure optimal performance year-round.
Q: Do you offer emergency services?
A: Yes, we provide emergency AC services. Contact us immediately for urgent AC issues.
Q: What's included in a maintenance service?
A: Our maintenance service includes:
- System inspection
- Filter check and replacement (if needed)
- Coil cleaning (water wash of condenser coil)
- Drain clear
- Refrigerant level check
- Electrical connection inspection
- Thermostat calibration
- Overall system performance evaluation
Booking & Appointments
Q: How can I schedule a service?
A: You can schedule service by:
- Calling our office
- Using our online booking system
- Sending us a message through our website
Q: What should I expect during a service visit?
A: Our technician will:
1. Arrive at the scheduled time
2. Assess your AC system
3. Explain any issues found
4. Provide upfront pricing for repairs
5. Complete the necessary work
6. Clean the work area
7. Explain what was done and provide maintenance tips
Guarantees & Customer Satisfaction
Q: Do you offer any guarantees?
A: Yes! We offer a money-back guarantee if you're not satisfied with our service.
Q: What makes Tropi-Kool LLC different from other AC companies?
A: We differentiate ourselves through:
- EPA certified technicians
- Excellent customer service
- Job completion assurance
- Competitive pricing
- Honest, upfront quotes
- Quality workmanship
- Comprehensive warranties
Contact & Support
Q: How can I get in touch with you?
A: You can reach us through:
- Phone
- Website contact form
- Social media platforms
Q: Do you provide free estimates?
A: Yes, we provide free estimates for new installations and major repairs.
(During and after maintenance/tune-up and service call)
Payment & Billing
Q: What payment methods do you accept?
A: We accept most major payment methods including:
- Credit cards
- Debit cards
- Cash
- Checks
Q: Do you offer financing options?
A: Please contact us to discuss available financing options for larger installations or repairs.
Note: This FAQ is subject to updates. For the most current information, please contact us directly.